This Refund Policy explains how refund requests are reviewed for digital IPTV-related orders placed through IPTVCastPro.
Digital Service Nature
Because the website provides access to digital services and activation handling, refund eligibility may depend on whether the order has already been processed, activated, delivered, duplicated, or used.
When a Refund May Be Considered
A refund may be considered in limited cases such as duplicate payment, confirmed inability to activate due to an internal processing issue, non-delivery after payment review, or billing errors that cannot be resolved through support.
When a Refund May Be Declined
Refunds may be declined when incorrect information was provided by the customer, the service was already delivered or activated, the issue is caused by unsupported devices, poor internet connectivity, third-party app problems, or the request falls outside a reasonable review period.
Support First Approach
Before any refund decision, customers are encouraged to contact support so that setup errors, activation delays, login issues, or device configuration problems can be reviewed and, where possible, resolved.
Review Process
Refund requests are reviewed case by case. We may request proof of payment, order details, device information, screenshots, or communication history to evaluate the issue fairly.
Timing
If a refund is approved, processing time depends on the original payment method and the external payment provider. Crypto-related reversals, where supported, may follow different timelines and technical requirements.
Chargebacks and Fraud Prevention
Abusive refund claims, duplicate claims, or unjustified chargebacks may lead to account review, suspension of support, or refusal of future orders.
Contact: [email protected]